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Terms & Conditions

 

PRIVACY & SECURITY

Black Thread understands and acknowledges the importance of protecting the privacy of our client’s personal and financial information. Any information that you provide us, will not be released, sold or rented to any entities or individuals outside of Black Thread.

Black Thread does not collect or record any client’s credit card details when purchasing products from our website. We use secure 3rd Party Credit Card processing sites to ensure your privacy.

By subscribing to Black Thread, you give us the authority to contact you in future with any promotional emails, exclusive sale offers and new product updates. You are able to opt out of this by clicking ‘unsubscribe’.

PRICING & PAYMENTS

Black Thread reserves the right to change pricing at our discretion and without notice. Any orders placed prior to a price change will not be affected.

Your credit card details are processed by PayPal, which is an internationally recognized and secure company.
Orders will be dispatched once payment has been confirmed.
Australian Purchases:
All pricing is listed in Australian Dollars (AUD).
International Purchases: 
International orders will be processed at current AUD rate.  Please be aware your Credit provider may charge currency exchange rates. You may also incur various taxes or duties in the destination country.  Black Thread is not responsible for these charges, nor are we able to advise what these charges may be.

AVAILABILITY

Items listed, may for unseen reasons be unavailable. Black Thread apologise if this situation arises and we will be in contact as soon as possible to advise new stock delivery or another suitable option.

Options include

- Selecting an alternative item

- Wait for new stock (if remaining in Black Thread range) 

- Cancel your order and receive a full refund

SHIPPING

Australia: 

All jewellery items are shipped Free of Charge within Australia (Standard Post).  Freight is calculated at our web site check out for larger items such as cushions etc... (due to various sizes & weights)

Once payment is confirmed, orders are processed and shipped within 48 hours (Business days), via Australia Post.

Tracking numbers will be provided via email once order is dispatched.
Australia Post advise delivery to most Australian Metro areas is 2 – 4 days from dispatch.  Rural or remote areas may take 5 – 7 days form dispatch.

If you require an Express Post service, extra charges will apply on all products and you will need to indicate this choice at check out.

Please ensure that your shipping details are correct at check out as we are unable to make any changes once your order has been packed and dispatched.

Black Thread is not responsible for products that are lost or damaged in transit. Once items are paid & shipped they become the property of the purchaser.

EXCHANGES & RETURNS

Black Thread wants you to be happy with your purchase(s), so if for any reason an item is not what you expected, the items is faulty or you have changed your mind, items can be returned for exchange if the below terms are met.

-       Black Thread is notified in writing of your concern

-       The item(s) is unused and in brand new condition with packaging intact.

-       A valid copy of your receipt must be supplied with the return.

-       The item is returned within 7 days (working) of the receipt date.

-       Return shipping costs are the responsibility of the customer.

-       Until item(s) are received, Black Thread cannot take responsibility for them, therefore it is recommended that a                   trackable/insurable shipping method is used.

-        We do not accept exchanges/returns on International orders. All orders shipped outside of Australia are final.

-       We do not accept exchanges/returns on Sale items.

To make An Exchange or Return:

-       Check that you can meet the exchange /return conditions listed above.

-       Contact us at design@blackthread.com.au to obtain an Exchange/Return Form.  This form must be completed and emailed back to us before returning the item.

-       After the Exchange/Return form has been received we will provide you with a shipping address.

-       Once the items are received back and checked by Black Thread, a credit to the value of returned item(s) will automatically be    generated. You will receive an email confirming this.  If the return is a faulty item, the replacement items will be dispatched immediately (or as available).

Please Note that due to the hand crafted nature of much of our range, hallmarks and various distinctions will occur.  This is particularly evident in the resin items.  All these items are hand coloured and finished bringing out a unique quality.  This is not to be considered in any way a fault in the item.

COPYRIGHT & MEDIA

Except for the purpose of intended use or as explicitly authorized by Black Thread, no element(s) of this site may be reproduced, duplicated or exploited for commercial purposes.

Images may be shared on social media platforms provided that Black Thread is credited and is not used in any manner contradictory to our ideals.